FAQ

Frequently Asked Questions

Q. How often should filters be cleaned or replaced?
A. Filters should either be replaced or cleaned every month.If you have 1″ sized filters we recommend replacing them every month to get into the habit of performing it every month. If you don’t, most costumers tend to forget replacing the filters, therefore the  maintenance on the system declines. If you don’t replace filters stress is put on the blower and its components, but also on the air conditioner and furnace on heating mode. When you have media filters we recommend replacing the filter at least once a year minimum. Depending on your house you might have to replace them twice a year.

 

Q. What do S.E.E.R ratings mean?

A. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. A SEER of 10 means for one watt you get 10 BTUs moved out of your home. A btu is the about the amount of heat of one match. So we get the heat of 10 matches sent out of the house at a cost of one watt. If we have a 13 seer unit we get the heat of about 13 matches moved out of the house for the same cost of electricity.

 

Q. Should a thermostat be set to “auto” or “on”?
A. If you set the thermostat to the AUTO position the fan works when the thermostat calls for heat or cool and it will shut down the fan after the cycle is completed. If thermostat is set the ON position, fan will work all the time without interruption, even if the AC or furnace kicks on. If you need to filter dust in the house you can leave the thermostat in the ON position. Keep in mind that you will have to change your filter more often.

 

Q. How often does my heating and air conditioning system need maintenance?
A. We recommend 2 times a year. Once in the fall for the furnace and once in the spring for the air conditioner.

 

Q. What is involved in replacing an old system?
A. Aside from the placement of the new equipment, your Service Technician will inspect several items and make a determination of whether or not these items need to be supplied or replaced. Some of the items include: ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, slabs, filter, driers, registers, grills, drain pans and evaporator coil.

 

Q: Are you licensed and insured?

A: We hold the City of Chicago license and we’re fully insured to work in any city in Illinois.

 

Q: Are all of your warranties and guarantees in writing?

Ar: All of our warranties are written and honored with promptness and courtesy. Customer service after the initial sale are important to us.

 

Q: Do you accept credit cards and debit cards?

A: We offer the convenience of paying by Visa, Mastercard, Discover, American Express, and debit cards right from the comfort of your own home.

 

Q: Do you have a service department staffed by real people, or is there just an answering machine?

A: Our office phone is answered by real people 24 hours a day. Even after normal hours of 8am to 5pm rest assured that a technician on call will answer your emergency calls. If you are prompted to leave a voicemail, if it is an emergency you will receive a call back. If it’s not an emergency, you will receive a call back the next business day.

 

Q: How are your technicians trained and certified?

A: Our technicians are not only trade certified, but we insist that everyone attend ongoing industry and customer service related training to maintain the highest levels of skill and professionalism in the industry today.

 

Q: Do you have preventative maintenance plans and service agreements?

A: We have a variety of different service plans to assure uninterrupted comfort, extend equipment life, and maintain peak equipment efficiencies.

 

Q: Are you offering Name Brand equipment?

A: We offer only national brand equipment from major manufacturers. We currently are Authorized Retailers of  Rheem, Ruud, Trane, American Standard, Carrier, Bryant, Payne, Goodman, and many others.

 

Q: Do you offer a choice of efficiencies?

A: A good company will provide you with a written proposal, clearly outlining the equipment to be used, the work to be performed, and the agreed upon price. They will also usually offer you a choice of equipment with “good”, “better” and “best” options. An up-to-date, well trained contractor will never try to talk you out of high efficiency equipment.

 

Q: Is rust on my equipment normal and can it indicate a carbon monoxide problem?

A: Rust is a sign that an appliance is not venting properly, which, over time, can cause a serious carbon monoxide problem to occur. Rusting means that a metal is deteriorating and in itself could cause potential damage to the furnace and important components of it.

 

Q: When my family wakes up in the morning we feel dry and sometimes we have nose bleeds. What is the cause of all this?

A: Feeling dry and nose bleeds can be due to low humidity levels in our homes. During the winter months, furnaces dry out the indoor air in order to heat the home. You’ll need to put this humidity back in the home by installing a quality humidifier. We carry Aprilaire humidifiers and we currently have three options depending on what your actual needs are.

 

If you have any questions or concerns, email us and if you would like we will post it here for future customers to read.